Welcome to Kanges ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data when you use our mobile application and services.

We collect the following information when you register and use our app:

• Phone Number — for OTP-based authentication and account identification
• Name — to personalise your experience and delivery
• Delivery Address — including flat/building name and area/landmark for order delivery
• Order History — details of products ordered, quantities, and order dates
• Device Information — basic device data for app performance and compatibility

We use the information we collect to:

• Process and deliver your grocery orders
• Verify your identity via OTP authentication
• Communicate with you about your orders (delivery updates, postponements)
• Improve our products, services, and user experience
• Send you important service notifications via SMS or WhatsApp
• Maintain records for accounting and business operations

Your data is stored securely using Google Firebase, which provides enterprise-grade security, encryption in transit, and secure cloud infrastructure. We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, or destruction.

We do not sell, trade, or rent your personal information to third parties. Your information may only be shared with:

• Delivery personnel — name and address for order delivery only
• Service providers — Firebase (Google) for authentication and data storage
• Legal authorities — if required by law or to protect our legal rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent for data processing at any time
• Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us using the details below.

Our app uses local storage on your device to save your session, cart data, and preferences. This ensures a seamless shopping experience. We do not use third-party tracking cookies or advertising trackers.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes through the app. Continued use of the app after changes constitutes your acceptance of the updated policy.